Privacy Policy

Mykshi.in is an eCommerce platform operated under a Sole Proprietorship by Padrinath Manivannan, created with the objective of providing customers with quality products, trusted delivery services, attractive offers, loyalty rewards, and a secure shopping experience across India. By accessing or using the Mykshi.in website, mobile application, or related services, users agree to the collection, storage, and usage of information as described in this Privacy Policy and our terms and conditions. We are committed to protecting the privacy and personal information of our users and take reasonable measures to safeguard the information shared with us during the use of our platform. When users register or place orders on Mykshi.in, we may collect personal information including customer name, mobile number, email address, delivery address, login credentials, order details, and other information required for processing transactions and providing services. Login authentication may be performed through mobile OTP verification using third-party communication providers such as Twilio and SMTP-based services. Users are responsible for maintaining the confidentiality of their account credentials, OTPs, passwords, and activities performed under their account. Mykshi.in shall not be held responsible for unauthorized access caused due to negligence in protecting login credentials or account information by the user. Mykshi.in supports online payments through trusted payment gateway partners such as Razorpay and may also provide Cash on Delivery (COD) options depending on service availability and product eligibility. Sensitive banking details including card numbers, CVV details, and UPI PINs are processed securely by authorized payment gateways and are not directly stored by Mykshi.in. Users are advised to ensure safe transaction practices while making online payments and should immediately report any suspicious activities to the respective payment provider and our support team. For order fulfillment and shipment tracking purposes, Mykshi.in may share required customer information such as customer name, mobile number, and delivery address with logistics and shipping partners including Shiprocket, Delhivery, and other authorized courier providers. These third-party delivery services are used solely for operational and delivery-related activities. Delivery timelines may vary based on product availability, serviceability, weather conditions, logistics performance, government restrictions, or other external factors beyond our control. While we strive to provide reliable delivery experiences, Mykshi.in shall not be held liable for delays caused by third-party delivery providers or unavoidable operational circumstances. Mykshi.in may use third-party technologies, cloud infrastructure, and external service providers to improve platform functionality, maintain security, and deliver services effectively. These services may include Razorpay for payment processing, Shiprocket and Delhivery for shipping operations, Google Cloud Platform (GCP) for hosting and infrastructure management, Firebase Cloud Messaging for push notifications, and communication services such as Twilio and SMTP providers. By using the platform, users acknowledge and consent to limited information sharing with such authorized service providers strictly for operational purposes. The platform may send users transactional updates, delivery notifications, promotional campaigns, loyalty rewards information, cashback offers, referral benefits, service announcements, and marketing communications through push notifications, email, SMS, or WhatsApp messages. Users may receive promotional content related to offers, launches, rewards, and updates from Mykshi.in. We reserve the right to introduce, modify, pause, or discontinue cashback offers, loyalty programs, referral rewards, promotional campaigns, and related benefits at any time without prior notice based on operational, business, or marketing requirements. Users may browse products, purchase items, track orders, contact support, maintain wishlists, participate in loyalty programs, provide product ratings or reviews, and access additional eCommerce-related features through the Mykshi.in platform. Seller account functionality and seller ecosystem services are currently under development and may be introduced in future platform updates. Separate terms, policies, or operational conditions may apply to sellers once such services are officially launched. Mykshi.in takes reasonable technical and administrative measures to protect user information against unauthorized access, misuse, loss, disclosure, alteration, or destruction. User data may be securely stored and processed using cloud-based infrastructure hosted on Google Cloud Platform (GCP). However, despite our best efforts, no online platform, server, or digital transmission method can guarantee absolute security, and users acknowledge that internet-based services may involve certain unavoidable risks. Users may request account deletion or data removal by contacting our official support email addresses. Upon successful verification, we may delete or anonymize user information where legally permissible. However, certain transaction records, invoices, operational logs, compliance records, or dispute-related information may be retained for legal, tax, fraud prevention, audit, operational, or regulatory purposes as required under applicable laws or internal business policies. Mykshi.in currently serves customers within India and is intended for users purchasing everyday consumer products. Users under legal age are advised to use the platform only under parental or guardian supervision. We reserve the right to modify, update, revise, or change this Privacy Policy at any time without prior notice. Continued use of the platform after policy updates shall be considered acceptance of the revised Privacy Policy and related terms. By accessing or using Mykshi.in, users acknowledge that they have read, understood, and agreed to this Privacy Policy and consent to the collection, storage, processing, and usage of information as described herein. For support, privacy concerns, account-related requests, or business inquiries, users may contact us at mykshivembar@gmail.com or padrinathmanivannan@gmail.com. Our official business address is 15, Anantharayar Street, Chidambaram, Cuddalore – 608001, Tamil Nadu, India. Customer support may also be contacted through +91 6369910614 and +91 6374148635. Mykshi.in – Shop • Save • Smile