RETURN, REFUND & EXCHANGE POLICY

This Return, Refund & Exchange Policy (“Policy”) governs all purchases made through Mykshi.in (“Mykshi”, “Platform”, “We”, “Our”, “Us”). By using the platform, buyers and sellers agree to comply with this policy. Mykshi operates as an intermediary ecommerce marketplace connecting independent buyers and sellers across India. 1. GENERAL POLICY Mykshi.in aims to provide a fair and transparent return and refund experience for both buyers and sellers. Returns, refunds, replacements, and exchanges are subject to: * Product category * Seller policies * Product condition * Proof verification * Applicable Indian consumer protection laws Mykshi.in reserves the right to review and mediate disputes where necessary. 2. ELIGIBLE RETURN CONDITIONS A return or replacement request may be approved if: * Wrong product delivered * Damaged product received * Defective product received * Missing items/accessories * Expired food product received * Product significantly differs from listing description * Product received in unusable condition Return requests must include valid supporting evidence such as: * Unboxing video * Product photos * Packaging photos * Invoice or order details Mykshi.in may reject claims without reasonable proof. 3. NON-RETURNABLE PRODUCTS The following products are generally non-returnable unless damaged, defective, expired, or incorrectly delivered: Personal & Hygiene Products * Innerwear * Lingerie * Opened hygiene products * Intimate products Food Products * Opened packaged food items * Perishable items * Products consumed partially Customized Products * Personalized items * Custom-made products Digital & Restricted Products * Digital items * Gift cards * Downloadable products Used/Damaged By Customer Products showing: * Physical damage caused after delivery * Missing original packaging * Missing accessories * Signs of misuse 4. RETURN REQUEST TIMEFRAME Customers must raise return or replacement requests within: | Product Type | Return Window | | -------------------------- | ------------------------------------- | | General Products | Within 7 days of delivery | | Damaged/Defective Products | Within 48 hours of delivery | | Food Products | Within 24 hours of delivery | | Refurbished Electronics | Within 3 days unless warranty applies | Late claims may be rejected. 5. FOOD PRODUCT POLICY Food products including: * Snacks * Homemade foods * Ghee * Pickles * Sweets * Health drinks must comply with: * FSSAI requirements * Expiry labeling * Proper packaging * Ingredient disclosure Food returns are accepted only for: * Expired products * Damaged packaging * Wrong item delivery * Contaminated products * Missing products Taste preferences or personal dislike are not eligible reasons for return. 6. REFURBISHED & USED ELECTRONICS Used/refurbished electronics must be clearly disclosed by sellers. Mandatory seller disclosures include: * Product condition * Warranty details * Battery health * Replacement parts * Original defects Returns for refurbished products may be rejected if: * Product condition matches listing * Minor cosmetic wear was disclosed * Customer changes mind after purchase 7. EXCHANGE POLICY Eligible products may qualify for exchange in cases such as: * Wrong size * Wrong variant * Wrong color * Defective product Exchange availability depends on: * Seller approval * Stock availability * Product category Mykshi.in reserves the right to offer refund instead of exchange where applicable. 8. REFUND POLICY Refunds may be processed when: * Return is approved * Seller confirms issue * Product pickup is completed * Product is verified successfully Refund timelines: * UPI/Wallet refunds: 3–7 business days * Bank transfers: 5–10 business days * Card refunds: Depending on banking partner timelines Shipping charges may be non-refundable unless: * Wrong product delivered * Seller fault confirmed * Damaged item received 9. RETURN PICKUP & SHIPPING Depending on seller and location: * Pickup may be arranged OR * Customer may need to self-ship the product Customers must: * Pack items securely * Include original accessories * Preserve invoices and packaging Mykshi.in and sellers are not responsible for damage caused by improper return packaging by customers. 10. SELLER RESPONSIBILITY Sellers are responsible for: * Correct product delivery * Safe packaging * Accurate product descriptions * Product authenticity * Warranty obligations * Food safety compliance * Quality standards Repeated return complaints, fake products, or policy violations may result in: * Listing removal * Penalties * Seller suspension * Permanent account termination 11. BUYER MISUSE & FRAUD PREVENTION Mykshi.in reserves the right to reject returns or suspend buyer accounts involved in: * Fake complaints * Return abuse * Item swapping * Used-product returns * Fraudulent claims * Repeated suspicious activities Unboxing videos may be required for high-value claims. 12. QUALITY VERIFICATION & PLATFORM REVIEW Mykshi.in may conduct reasonable verification procedures before or after shipment to maintain platform quality standards. However: * Sellers remain primarily responsible for products sold on the platform. * Mykshi.in does not independently manufacture products listed by sellers. Mykshi.in reserves the right to: * Investigate disputes * Mediate return claims * Request evidence * Temporarily hold settlements * Remove risky listings 13. FORCE MAJEURE Mykshi.in shall not be liable for delays, failures, or inability to process returns or refunds due to: * Natural disasters * Transport disruptions * Government restrictions * Technical failures * Courier issues * Events beyond reasonable control 14. LEGAL COMPLIANCE This policy is governed by applicable Indian laws including: * Consumer Protection Act, 2019 * Consumer Protection (E-Commerce) Rules, 2020 * Information Technology Act, 2000 * Food Safety and Standards Act (FSSAI) 15. POLICY MODIFICATIONS Mykshi.in reserves the right to modify, update, or revise this policy at any time without prior notice. Continued use of the platform constitutes acceptance of revised policies. CONTACT INFORMATION MYKSHI.IN Proprietorship Owner: Padrinath Manivannan India Official Support Contact: mykshisupport@gmail.com 6369910614